Leisure at Cheltenham Online Booking

Condition of use

  • All hires and bookings are made subject to the general terms and conditions of your membership agreement in addition to the terms for online bookings as detailed below.
  • All of the terms and conditions are at the discretion of Leisure at Cheltenham and we reserve the right to amend any aspects of the online scheme as and when necessary.
  • Any misuse or failure to abide by these terms and conditions may result in the withdrawal of your membership or online account and you may be considered ineligible for future online applications
  • Use by anyone other than the membership holder is not permitted.
  • The centre reserves the right to refuse admission to the centre, to reject an application of membership and to withdraw membership

Online Bookings

  • Online bookings are available for customers with a valid membership and Leisure access account holders.
  • Activity and class online bookings can be made up to 10 days in advance for members and 7 days for non-members. Although bookings are open 24 hours a day, bookings for the following week start at 6.00am each day.
  • To ensure everyone has a chance to use the facilities there are restrictions on the number of bookings each customer is permitted to make for each day
  • Your account must not be used by anyone other than the accountholder e.g. you may book 2 classes one after the other and but you cannot book 2 places in the same class at the same time. Your account can only be used to book activities for the accountholder. Any account being used by someone other than the authorised accountholder will result in leisure at Cheltenham cancelling your membership.
  • Only bookings made online which are free can be cancelled online.
  • Leisure at Cheltenham reserves the right to re-allocate any bookings, other courts or areas within the centre in order to optimise space utilisation.
  • Online bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address
  • You must check in for your activity or booking when arriving at the centre, (either at a self-service kiosk or at reception). If you fail to check in for your activity you will not be recorded as attended and a charged will be applied to your account.
  • When you attend a class, you will need to present your ticket as proof of booking. No ticket means No entry. Tickets are available from Kiosk or Reception.
  • Please arrive for your class with plenty of time. If you arrive more than 5 minutes after the class has started, you may be refused entry as you will have missed the warmup.


  • The customer shall be responsible for the payment and any other charges related to the booking.
  • All online bookings that require payment must be paid for in full prior to the activity taking place. All customers must be registered as attending the activity either at reception or by kiosk prior to the activity taking place.

Absenteeism/Cancellations by the membership card holder

  • You will be recorded as absent (failed to attend) if you do not check in on arrival before your activity
  • If your space is not needed, please contact us as soon as possible to cancel it so we can make it available for another customer. If you have booked the place online, you can also cancel it online or contact the centre with at least 2 hours notice for all cancellations to allow us to re-sell your place on to another user.
  • Failure to cancel with at least 2 hours notice or attend will incur a penalty charge.
  • Payments made online will not be refunded.
  • The cancellation rights contained in the Consumer Protection (Distance Selling) Regulations 2000 (amended 2005) do not apply to bookings activities.
  • These conditions of use are subject to change at any time without notice. You must check these conditions of use at the time of booking

Cancellation by the centre

  • Leisure at Cheltenham will endeavour to ensure that activity areas and facilities are operational and available for use. However in circumstances where it is not possible to maintain services, Leisure at Cheltenham reserves the right to amend the details of the activity and as such is not liable for any refund or discount.
  • From time to time, we may need to send you a message regarding one of your class or activity bookings. So we advise logging on to your account regularly.
  • When you log on to the site you will see the Messages tab under the Leisure at Cheltenham Online Bookings banner, third tab from the left.